GraceHUB

Privacy Policy

How we collect, use, and protect your personal data in accordance with Singapore's Personal Data Protection Act (PDPA).

Last Updated: June 11th 2026

1. Introduction

[Company Name] Pte. Ltd. (“Company”, “we”, “our”, or “us”) operates an online marketplace platform (the “Platform”) that connects elderly individuals and/or their families (“Clients”) with independent caregivers, nurses, therapists, and/or care service providers (“Care Providers”).

We are committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 of Singapore (“PDPA”).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data.

By using our Platform, you consent to the collection and use of your personal data as described in this Privacy Policy.

2. Scope of This Policy

This Policy applies to:

  • Website visitors
  • Registered Clients
  • Registered Care Providers
  • Job applicants
  • Business partners

3. Personal Data We Collect

“Personal Data” means data about an individual who can be identified.

3.1 From Clients (Elderly Persons & Family Members)

  • Full name
  • NRIC/FIN (where required and permitted by law)
  • Contact details (phone, email, address)
  • Date of birth
  • Medical conditions and care requirements
  • Medication information
  • Emergency contact details
  • Payment information
  • Communication records on the Platform

3.2 From Care Providers

  • Full name
  • NRIC/FIN (as permitted by PDPA guidelines)
  • Professional qualifications and certifications
  • Employment history
  • Background screening results (where applicable)
  • Contact details
  • Bank account details (for payouts)
  • Profile photos
  • Availability and service rates

3.3 Automatically Collected Data

  • IP address
  • Device information
  • Browser type
  • Usage data
  • Cookies and tracking technologies

4. Purpose of Collection

We collect personal data for the following purposes:

4.1 Service Provision

  • Creating and managing user accounts
  • Matching Clients with Care Providers
  • Facilitating communication between parties
  • Processing bookings and payments
  • Customer support

4.2 Legal & Regulatory Compliance

  • Compliance with Singapore laws and regulations
  • Responding to lawful requests from authorities
  • Fraud prevention and identity verification

4.3 Improvement & Marketing

  • Improving the Platform and user experience
  • Conducting analytics
  • Sending service updates and promotional communications (with consent)

5. Disclosure of Personal Data

We may disclose personal data:

  • Between Clients and Care Providers to facilitate care services
  • To payment service providers
  • To IT service providers and cloud storage vendors
  • To insurers (if applicable)
  • To regulators and government authorities where required
  • In connection with mergers or business transfers

6. Cross-Border Transfers

Where personal data is transferred outside Singapore, we will ensure that the recipient provides a standard of protection comparable to the PDPA.

7. Protection of Personal Data

We implement reasonable security arrangements, including:

  • Encryption of sensitive information
  • Secure servers
  • Role-based access controls
  • Two-factor authentication (where applicable)
  • Staff training on data protection

8. Retention of Data

We retain personal data only as long as necessary to fulfill the purposes outlined in this Policy or as required by law.

9. Access and Correction

Under the PDPA, you may:

  • Request access to your personal data
  • Request correction of inaccurate data
  • Withdraw consent (subject to legal limitations)

10. Withdrawal of Consent

You may withdraw consent by contacting us.

However, doing so may affect our ability to provide services.

11. Cookies Policy

We use cookies to:

  • Enhance user experience
  • Track usage analytics
  • Improve services

12. Children’s Data

Our Platform is not intended for persons under 18 unless acting under parental or legal guardian supervision.

13. Data Protection Officer

You may contact our Data Protection Officer at:

Email: dpo@gracehub.sg

14. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised “Last Updated” date.